F A Q + T & C

  • PRE-ORDERS TERMS  Can take between 4-6 weeks to be made and ready for you, and are our best estimates only. This depends on our maker and or Australian/International customs shipping delays. We may also from time to time stock readily made items to reduce your wait time.

  • CANCELLATIONS Unfortunately we do not accept responsibility for delays on the Supplier's behalf and do not accept cancellations for any reason or change of minds.

  • PRE ORDER & READY ITEMS  All items are sent out together when the whole order is ready. Please place "ready to post" orders separate from your "pre-orders" if you want to avoid the wait time. For any concerns please email us using the Contact link at the bottom of the page. 

  • POST & HANDLING We use a variety or shipping methods such as Australia Post, Sendle or Officeworks Mailman.

  • INTERNATIONAL SHIPPING International shipping is calculated automatically at check out , includes tracking (insurance is not provided and can be quoted separately, please contact us). We are unable to cover any taxes or postage cost charged within your country, outside of Australia. Should your results to a "Return to Sender" you will need to pay for the cost to repost the item. Any refunds issued will not include the postage cost paid.

  • LIMIT TO CARBON FOOTPRINT We strive to be an eco minded brand, therefore we try and limit our deliveries to once a week, please allow 10 workings days for your order to be shipped when ready.

  • LOST /DAMAGED PACKAGE All parcels include standard tracking number. We are unable to accept responsibility for damage in transit or lost items (contact us for insurance option and/or signature or "Register Post" option. Please note I individually quality check each item for faults before sending & ensure I am satisfied of the final product. Please see our return & exchange policy.

  • PRIVACY Any of your personal information collected is used purely to complete your order, and or contact you to update of you the progress of your order, or process a credit note or refund.  We do not provide your information to any other third party.


    CONTACT US
    For any other queries please email us using the "contact us" form here